Shipping Policy
We deliver to all addresses nationwide in Australia on business days (Monday to Friday, excluding public holidays). Orders placed after 9am will be send the following day.
Estimated time for our express post delivery to
- Metro areas is 1-2 business days
- Regional areas is 3-5 business days
- New Zealand is 5-12 business days
Please view Australia Post website for more accurate delivery times: https://auspost.com.au/parcels-mail/sending-in-australia/domestic-parcels/express-post-parcels/express-post-guarantee
The shipping time frames are a guide only and we offer no guarantees or refunds on postage should Australia Post delay the shipment, and we cannot be held responsible for their delays. No refunds will be provided on shipping, should your order arrive later than expected and we are also unable to lodge requests on the customers behalf should delays occur. If a parcel does go missing and you are unable to locate your parcel via Australia Post, we ask you to reach out to us at hello@figur.com.au
INTERNATIONAL SHIPPING
All orders will be sent from our Australian warehouse. Estimated delivery time is around 5-12 business days (includes packing and postage).
INTERNATIONAL RETURNS
If you’d like to request a refund or exchange, simply return your order to our Australian facility. Return postage is at your cost, and you can easily lodge your return here. Once your parcel arrives back with us, we’ll process it quickly for you.
